Phase 1: Foundation & Stability
Our immediate focus is on establishing robust feedback channels and proactive monitoring to ensure rapid issue detection and resolution, stabilizing the system for all users.
📣 User Feedback & Triage System
Create direct communication lines for non-technical users to report issues from the field, ensuring no feedback is lost.
- ✓ Support Channels: Deploy 24/7 support via WhatsApp, Telegram, or Email.
- ✓ Daily Triage: Establish daily meetings with stakeholders to prioritize incoming issues.
- ✓ ServiceNow Integration: Study the feasibility of logging all communications into ServiceNow for central tracking.
📡 Proactive Technical Monitoring
Gain real-time visibility into system health to identify and address technical issues before they impact users.